New Patients
Welcome to Passionate Behavioral Health Center
Taking the first step toward behavioral health care can sometimes feel overwhelming. At Passionate Behavioral Health Center, Inc., our goal is to make getting started as simple, respectful, and comfortable as possible.
Whether you are seeking services for yourself, your child, a family member, or someone you support, our team is here to help you understand the next steps.
Where to Begin
Getting Started
Becoming a new patient begins with contacting our team. We will gather some basic information about you, the services you are seeking, and your insurance coverage. Our intake team will help determine the appropriate next steps based on your needs and the services currently available.
The Process
What to Expect
Contact Us
Call us or submit an appointment request through our website.
Complete Your Intake
Our team will collect the information needed to begin the intake process, including demographic, insurance, and health information.
Insurance Verification
If you plan to use insurance, we will verify your coverage and determine whether authorization or a referral is required.
Initial Assessment
When appropriate, you will be scheduled for an initial behavioral health assessment. This gives you an opportunity to discuss your concerns, history, symptoms, strengths, and treatment goals with a qualified professional.
Individualized Plan of Care
Based on your assessment and clinical needs, our team will discuss recommended services and work with you to develop an individualized plan of care.
What Should I Have Ready?
When contacting us, it is helpful to have the following. Don't worry if you don't have everything available when you first contact us — our team can explain what documentation is needed for your specific situation.
- Your full name and date of birth
- Current contact information
- Insurance card, if applicable
- Photo identification
- Referral information, if applicable
- Current medication information
- Relevant medical or behavioral health information
- Parent or legal guardian information for minors, when applicable
Referrals Are Welcome
PBHC welcomes inquiries and appropriate referrals from individuals, families, healthcare providers, hospitals, schools, community organizations, social service agencies, and other professionals. Our team can help determine whether our available services are appropriate for the individual's needs.
Your Privacy Matters
Your privacy and confidentiality are important to us. Personal and health information is handled in accordance with applicable federal and state privacy requirements.
Services are subject to availability, eligibility, clinical appropriateness, insurance requirements, and applicable licensing or authorization requirements.
Common Questions
Frequently Asked Questions
We're Here to Answer Your Questions
How do I schedule an appointment?
Are you accepting new patients?
What behavioral health services does PBHC provide?
Do you accept health insurance?
Do you offer self-pay appointments?
Do you offer telehealth appointments?
What should I expect during my first appointment?
Can I receive medication management services?
Do you provide services for children and adolescents?
How long does treatment last?
Can a family member or healthcare provider refer someone?
What if I need immediate mental health assistance?
Still Have Questions? Our administrative team is available to help you understand our services, appointment options, and the process of beginning care.
Compassionate Care. Personalized Support. Your Wellness Matters.
Get Started
Ready to Begin? Start Here.
Complete each step online at your own pace. Our team will follow up to confirm your appointment and answer any questions.
Contact Us
Reach out to our intake team with questions about services, availability, or to let us know you're ready to get started.
Contact Our TeamVerify Insurance
Submit your insurance information online so we can confirm your coverage and benefits before your first appointment.
Verify My InsuranceComplete Intake Form
Fill out your new patient appointment and intake form online. This is required before your first visit and takes about 10 minutes.
Complete Intake FormNeed help? Call us at (443) 213-8243 and our team will guide you through every step.
Ready to Get Started?
Your journey toward better mental health and wellness can begin today. Contact Passionate Behavioral Health Center to speak with our team about becoming a new patient.