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Insurance and payment support at PBHC

Insurance & Payments

Making Behavioral Health Care Easier to Access

At Passionate Behavioral Health Center, Inc., we believe that understanding the financial side of your care should be as straightforward as possible. Our team is available to help you understand insurance coverage, eligibility, authorizations, and payment options before beginning services.

Coverage

Insurance We Accept

PBHC works with a variety of insurance plans. Depending on the service, location, provider, and eligibility requirements, we may accept coverage from:

Maryland Medicaid
Medicare
CareFirst BlueCross BlueShield
CareFirst BlueChoice
Blue Cross Blue Shield plans
Aetna
Cigna
Evernorth Behavioral Health
Optum / UnitedHealthcare
Humana

Insurance participation may vary by program, provider, and service.

Insurance Verification

Before your first appointment, our team can verify your insurance information and help determine whether the services you are seeking are covered. Insurance verification may include confirming:

  • Active coverage
  • Behavioral health benefits
  • Copayments or coinsurance
  • Deductibles
  • Referral requirements
  • Prior authorization requirements
  • Eligibility for specific services

Verification of benefits is not a guarantee of payment by your insurance company. Final coverage and payment decisions are determined by your health plan.

What to Bring

Please have your current insurance card and photo identification available when registering for services. If your insurance information changes while receiving services, please notify our office as soon as possible so we can update your account.

Self-Pay Options

For individuals who do not have insurance, whose insurance does not cover a particular service, or who choose not to use insurance, self-pay options may be available. Please contact our office for information about current self-pay rates and available payment arrangements.

Copayments & Patient Responsibility

Depending on your insurance plan, you may be responsible for a copayment, coinsurance, deductible, or services not covered by your insurance. Our team will make reasonable efforts to help you understand your estimated financial responsibility before services are provided.

Coverage and eligibility vary by insurance plan and service. Acceptance of an insurance plan does not guarantee that a particular service will be covered or authorized. Patients are encouraged to confirm benefits directly with their insurance carrier.

Questions About Your Coverage?

Insurance can be confusing, and you don't have to figure everything out on your own. Contact Passionate Behavioral Health Center and provide your insurance information. Our team can help verify your benefits and explain the next steps.